Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies and organisations who can issue you with a Foodbank voucher. They can also provide long-term support if needed to help address some of the issues behind the reasons for your crisis.

The best and easiest way to get a voucher is through an organisation that you are already being supported by, e.g., housing associations, support workers, children’s centres, etc., so if you are in need of a Foodbank voucher please reach out to them.

If you aren’t being supported by anyone or find yourself in an unexpected emergency, then we work with lots of different agencies who can support you. Agencies we work with include: Citizens Advice (0151 522 1400), Liverpool Citizens Support Scheme (0151 233 3053), GPs, social services and some local charities.


1. Get in touch with us.

If you are unsure of where you can get a voucher, please call or email us. We can talk through your situation and put you in touch with a relevant local agency.

2. Call or visit the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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